AI Studio · Logistics
Proof of delivery automation for courier companies
Billing cannot close until the POD is in. Yet proofs of delivery arrive as blurred phone photos, scanned docket copies and app screenshots, and someone has to match each one to the right AWB, check the stamp and signature, and file it. Finaley AI Studio does that matching and checking every day, in your own systems. When a delivery is disputed and a document is not enough, a KYC-verified field verifier can confirm it in person.
Why PODs hold up billing and claims
Delivery boys and transporter drivers return PODs late, in poor quality, or with the receiver's stamp missing. Some are attached to the wrong docket. Customers then withhold payment until every proof is produced, and claims for shortage or damage hinge on remarks written in the corner of a copy. Accounts teams end up chasing branches for paper, while finance waits on a pile of unbilled consignments.
How the automation runs
- 1
Collect POD images
AI agentThe agent gathers proofs from your delivery app, branch email, WhatsApp groups and transporter uploads, and links each image to its docket number.
- 2
Read the document
AI agentIt reads the AWB or LR number, receiver name, date, quantity received, company stamp, signature and any remark about shortage or damage.
- 3
Match against the booking
AI agentDetails are compared with the booking and invoice, and mismatched counts, unreadable numbers or missing stamps are marked for follow-up.
- 4
Chase the branch
AI agentFor missing or poor proofs it sends a reminder to the responsible branch or driver, citing the exact docket and what is absent.
- 5
Verify disputed deliveries on site
Field verifierWhere a consignee denies receipt, a KYC-verified field verifier from the Finaley network can visit, confirm receipt with the consignee and capture geotagged evidence.
- 6
Approve before billing
Professional checkYour billing executive reviews flagged PODs and remarks, then approves the consignment for invoicing or raises a claim.
Fits the systems your branches already use
Finaley works inside your TMS or courier software, your shared drives and the inboxes branches already send to. Where your delivery app has an API we read from it directly; otherwise we work through its screens. Verified PODs are filed against the docket in the same folder structure or system your accounts and customer service teams search today.
Field visits and human sign-off for disputes
Clean PODs move straight to billing. Disputed ones do not. A field verifier from the Finaley network, KYC-verified before joining, can confirm delivery at the consignee address. Your own billing or claims team makes the final decision, with the original image, the reading and any field report side by side.
What you get
- Consignments billed without waiting on paper
- Missing stamps and signatures caught early
- Claims backed by a clear proof trail
- Branches chased only for what is actually missing
Questions
Can it read handwritten or faded PODs?
It reads most phone photos, scans and carbon copies, including handwritten receiver names and quantities. When a field such as the docket number or quantity is not legible, it is marked for a person to confirm instead of being guessed, so a smudged copy never becomes a wrong match.
When would a field verifier be needed?
Only when a document cannot settle the question, such as a consignee denying receipt, a stamp that looks wrong or a high-value delivery under claim. You decide which cases qualify. The verifier visits the address, confirms with the receiver and reports back with photos and notes.
Does it work with e-PODs from a delivery app?
Yes. Digital proofs with OTP confirmation, signature capture or photos are read the same way as paper copies. The automation checks that the OTP or signature record matches the docket and flags any gap, such as a photo taken far from the delivery address.
Who decides whether a consignment can be billed?
Your billing or accounts team. The automation prepares each case with the proof, the reading and any mismatch, but it does not release a consignment for invoicing or raise a claim against a customer by itself.
What do we need to share to get started?
A screen recording or call showing how your team currently checks and files PODs, plus a sample of past proofs with their outcomes. We test the automation on those until its matches agree with your team's decisions, then move it into daily use.
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Show us how your team does it.
Send a screen recording or book a call. We build it, test it on your past work, and only switch it on when the results match your team's.